777qq Privacy Policy

777qq collects personal data in order to provide a safe, functional, and personalised betting experience. We collect data through three primary channels: information you provide directly to us, information generated automatically by your use of the Platform, and information received from trusted third-party service providers.

1.1 Information You Provide Directly

When you register an account, make a deposit, contact support, or otherwise interact with the 777qq Platform, you may provide the following categories of personal data:

• Identity data: full name, date of birth, gender, and a copy of your government-issued national identity card or passport where required for age and identity verification.
• Contact data: email address, mobile phone number, and residential address (city, district, and country).
• Account credentials: username and hashed password. We never store your password in plain text.
• Financial data: bKash mobile number, Nagad mobile number, Rocket mobile number, Upay account identifier, or masked card details (last four digits and card type only) used for deposits and withdrawals.
• Correspondence data: records of your communications with our live chat, email support, and WhatsApp support channels, including the content of queries and our responses.
• Responsible gaming preferences: deposit limits, session time limits, self-exclusion requests, and reality-check settings that you configure within your account.

1.2 Data Collected Automatically

When you access the 777qq Platform, certain technical data is collected automatically by our servers and analytics systems:

• Device data: device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device language settings.
• Network data: IP address, approximate geographic location derived from IP (city-level only), internet service provider, and connection type.
• Usage data: pages visited, time spent on each page, bet history, game sessions played, search queries entered on the Platform, and clickstream data (the sequence of pages you visited).
• Session data: login timestamps, session duration, and logout events.
• Cookie and tracking data: as described in Section 4 of this Policy.

1.3 Data from Third Parties

777qq may receive limited personal data from third-party service providers in the following contexts:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment gateways may confirm the status of a transaction and provide a transaction reference number. They do not share your PIN or full card details with us.
• Identity verification providers: where required for KYC (Know Your Customer) compliance, a third-party identity verification service may confirm whether the documents you submitted are genuine and whether your identity matches our records.
• Fraud prevention partners: we may receive signals from fraud detection services that help us identify suspicious activity, multi-accounting behaviour, or misuse of promotions.

777qq processes your personal data only for the purposes described below. We rely on one or more lawful bases for each category of processing activity, as set out in this section.

2.1 Account Management and Service Delivery

We use your identity, contact, and credential data to create and maintain your 777qq account, authenticate your logins, process your deposits and withdrawals, settle your bets, credit your bonuses, and deliver all other contracted services. This processing is necessary for the performance of our agreement with you and cannot be opted out of while you remain an active account holder.

2.2 Identity Verification and Age Compliance

777qq is obligated to verify that every player is at least 18 years of age before allowing them to deposit or wager. We use your identity data and, where necessary, documents obtained during the KYC process, to fulfil this obligation. This processing is carried out on the basis of our legal obligations and our legitimate interest in preventing underage gambling.

2.3 Payment Processing

Your financial data is processed to facilitate deposits from and withdrawals to your bKash, Nagad, Rocket, Upay, or bank account. We retain transaction references and masked payment identifiers to support reconciliation, dispute resolution, and audit requirements. Payment processing is necessary for the performance of our agreement with you.

2.4 Fraud Prevention and Platform Security

We analyse technical data, usage data, and account behaviour to detect and prevent fraud, money laundering, multi-accounting, bonus abuse, and other forms of Platform misuse. This processing is carried out on the basis of our legitimate interests in protecting the integrity of the Platform and safeguarding our players. Where our fraud analysis gives rise to a concern, we may share relevant data with law enforcement or regulatory authorities as required by law.

2.5 Customer Support

When you contact our support team, we process your identity data and the content of your correspondence to respond to your query, resolve your issue, and improve our support services. Support interactions are logged and may be reviewed for quality assurance and training purposes, on the basis of our legitimate interests.

2.6 Marketing Communications

With your consent, we may use your contact data (email address and/or mobile number) to send you promotional offers, bonus announcements, tournament notifications, and seasonal promotions — for example, special offers during BPL cricket season, Eid celebrations, or Pohela Boishakh. You may withdraw your marketing consent at any time by updating your account preferences or by emailing [email protected]. Withdrawal of consent does not affect your ability to continue using the Platform.

2.7 Platform Improvement and Analytics

We use aggregated and, where possible, anonymised usage data to analyse how players interact with the Platform, identify popular games and features, diagnose technical issues, and inform product development decisions. This processing is carried out on the basis of our legitimate interests in improving the quality and reliability of the 777qq service.

2.8 Responsible Gaming Compliance

777qq is committed to responsible gambling. We monitor betting patterns and account behaviour to identify players who may be showing signs of problem gambling — for example, rapid increases in stake size, extended session durations, or repeated failed withdrawal attempts. Where such indicators are detected, we may proactively reach out to the player, apply protective account measures, or enforce responsible gaming tools on the account. This processing is carried out on the basis of our legitimate interests in player welfare and our obligations under our responsible gaming commitments.

777qq does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share relevant financial and identity data with our payment partners — including bKash, Nagad, Rocket, Upay, and international card payment processors. These providers are contractually obligated to process your data solely for the purpose of completing the transaction and to maintain appropriate security standards. They are not permitted to use your data for their own marketing or analytics purposes.

3.2 Identity Verification Providers

Where KYC verification is required, we share your identity documents and personal data with a third-party identity verification service. This provider processes your data solely to confirm the authenticity of your documents and the accuracy of your identity claim. The result of the verification — a pass or fail determination — is then returned to 777qq. Your documents are not retained by the verification provider beyond the period required for the verification process.

3.3 Game Software Providers

The casino games and sports betting markets available on 777qq are powered by certified third-party gaming studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. A limited set of technical data — such as a pseudonymous player session token — may be shared with these providers solely for the purpose of rendering the game and recording the outcome. These providers do not receive your name, contact details, or payment information.

3.4 Legal and Regulatory Disclosure

777qq may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other criminal activity. We will, wherever legally permissible, notify you of such a disclosure.

3.5 Business Transfers

In the event that 777qq or its business assets are acquired by or merged with another entity, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via your registered email address before your data is transferred and becomes subject to a different privacy policy.

3.6 No Other Third-Party Sharing

Aside from the categories described above, 777qq does not share your personal data with any other third parties. We do not share data with social media platforms, advertising networks, market research firms, or any other commercial third party for purposes unrelated to the operation of the 777qq Platform.

777qq uses cookies and similar tracking technologies to make the Platform function correctly, to remember your preferences, and to understand how players use our services so that we can improve them.

4.1 What Are Cookies?

A cookie is a small text file placed on your device by a website when you visit it. Cookies are widely used across the internet to make websites work efficiently, to remember user preferences between visits, and to provide website operators with analytical information about how their sites are used. Cookies are not viruses and cannot execute code or access other information stored on your device.

4.2 Types of Cookies We Use

777qq implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include, but are not limited to:

• Transport Layer Security (TLS/SSL): all data transmitted between your device and our servers is encrypted using industry-standard 256-bit TLS encryption.
• Password hashing: your account password is stored as a cryptographic hash using a modern, salted hashing algorithm. This means that even if our database were ever compromised, your plain-text password would not be exposed.
• Access control: internal access to your personal data is restricted to authorised employees who require it to perform their specific job functions. Access is logged, reviewed, and revoked when no longer necessary.
• Infrastructure security: our servers are hosted in secure data centres with physical access controls, redundant power supplies, and continuous environmental monitoring.
• Regular security assessments: 777qq conducts regular internal security reviews and engages third-party security professionals to test our systems for vulnerabilities.

While we take all reasonable steps to protect your data, no internet-based service can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, 777qq will notify affected players promptly and take all necessary remediation steps.

Your responsibility: you also play an important role in keeping your account secure. Use a strong, unique password for your 777qq account, do not share your login credentials with anyone, and contact our support team immediately if you suspect your account has been accessed without your permission.

777qq retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our legitimate business obligations. The following retention periods apply to the main categories of data we hold:

• Account and identity data: retained for the duration of your active account, and for a period of 5 years following account closure. This retention period supports our obligations relating to fraud prevention, dispute resolution, and financial record-keeping.
• Transaction records: deposit and withdrawal records, including transaction references and amounts in BDT, are retained for a minimum of 5 years from the date of the transaction to satisfy financial record-keeping requirements.
• Bet history: individual bet records are retained for 5 years from the date the bet was settled.
• Support correspondence: records of your interactions with our customer support team are retained for 3 years from the date of the final communication in each case.
• Marketing consent records: records of your consent to receive marketing communications, and any subsequent withdrawal of that consent, are retained for the duration of your account plus 3 years.
• Analytics and usage data: anonymised or aggregated analytics data that cannot be linked back to any individual player may be retained indefinitely for the purpose of product improvement and business analysis.

Once the applicable retention period expires, personal data is securely deleted or anonymised. If you request deletion of your account before the retention period has expired, your account will be deactivated and restricted from use, but the underlying data will be retained in a restricted state until the applicable retention period has passed, at which point it will be deleted.

As a player on the 777qq Platform, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights and will respond to all valid requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

7.1 Right of Access

You have the right to request a copy of the personal data that 777qq holds about you, along with information about how it is being processed. This is sometimes referred to as a Subject Access Request (SAR). We will provide this information free of charge in a structured, commonly used, machine-readable format.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may update many of your account details directly from your account settings page. For changes to your registered name or date of birth, please contact our support team at [email protected] as these fields require manual verification.

7.3 Right to Erasure

You have the right to request that 777qq delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no other lawful basis for processing. Please note that this right is not absolute: we may be required to retain certain data to comply with our legal obligations (as described in Section 6) even following a valid erasure request.

7.4 Right to Object to Marketing

You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Once you object, we will cease processing your data for this purpose immediately. You may exercise this right by updating your marketing preferences in your account settings or by contacting [email protected].

7.5 Right to Data Portability

Where we process your data on the basis of your consent or on the basis of a contract, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another service provider.

7.6 How to Exercise Your Rights

To exercise any of the rights described above, please contact our privacy team by email at [email protected] with the subject line "Privacy Rights Request". Please include your registered name and the email address associated with your 777qq account so that we can verify your identity before processing your request. We will not charge a fee for valid requests, though we reserve the right to charge a reasonable fee for requests that are manifestly unfounded or excessive.

777qq reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. When we make a material change to this Policy — that is, a change that significantly affects how we collect or use your personal data — we will notify you by email to your registered address at least 14 days before the change takes effect, and we will update the "Effective" date displayed in the hero section of this page.

For minor, non-material updates (such as clarifications of existing language or corrections of typographical errors), we may update the Policy without advance notice, though the "Effective" date will still be revised to reflect the date of the change. We encourage you to review this Policy periodically so that you remain informed about how we protect your information.

Continued use of the 777qq Platform after the effective date of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should close your account before the revised Policy takes effect and cease using the Platform.

8.1 Contact Our Privacy Team

If you have any question, concern, or complaint about how 777qq handles your personal data, or if you wish to exercise any of your privacy rights as described in Section 7, please contact us using the details below. Our privacy team is available Monday to Sunday, 24 hours a day, and will respond in English or Bengali as you prefer.

Email: [email protected]
Subject line: Privacy Policy Enquiry
Response time: Within 30 days of receipt of a valid request

We take all privacy complaints seriously. If you submit a complaint and you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.